Privacy Policy
Last updated: 2025
Flyway Carriages (“Flyway Carriages”, “we”, “our”, “us”) operates a professional rent a car, chauffeur, and carriage service. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website www.flywaycarriages.com or our services.
1. Information We Collect
a) Personal Information
When you book or contact us, we may collect:
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Travel dates and times
- Vehicle or carriage preferences
- Payment-related details (processed securely via third-party providers)
b) Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and interaction data
2. How We Use Your Information
Your data is used to:
- Process and manage rent a car, chauffeur, and carriage bookings
- Provide pickup, drop-off, and transport services
- Communicate booking confirmations, updates, or changes
- Respond to inquiries and customer support requests
- Improve our services, vehicles, and website experience
- Comply with legal and regulatory requirements
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website performance, analyze traffic, and improve user experience. You can control or disable cookies through your browser settings.
4. Sharing of Information
We do not sell, rent, or trade your personal data. Information may be shared only with:
- Drivers, chauffeurs, or operational staff to complete your booking
- Trusted service providers (payment processors, IT support)
- Legal or regulatory authorities when required by law
5. Data Security
We use appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, loss, or disclosure.
6. Data Retention
Your personal information is retained only for as long as necessary to provide services, maintain records, or meet legal obligations.
7. Your Rights
Under applicable data protection laws (including UK GDPR), you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to processing
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
10. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Flyway Carriages
Email: bookings@flywaycarriages.com
Phone: +44 (0)20 7370 7722